Job Description
Join our award-winning hospitality team as a Front Desk Agent at our luxury downtown Dallas property. We're seeking dynamic individuals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This urgent opening offers competitive compensation, comprehensive benefits, and rapid career growth opportunities in one of America's most vibrant cities.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. Ideal candidates thrive in fast-paced environments and possess a passion for creating memorable stays.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer operations
- Provide local recommendations and concierge services
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in Opera, Cloudbeds, or similar PMS
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Dallas attractions and transportation
- Strong attention to detail and multitasking abilities