Job Description
Join our award-winning team at Grand Horizon Hotels! We're urgently seeking dedicated Hotel Shift Supervisors to ensure exceptional guest experiences during overnight and weekend shifts. As a key leader in our operations, you'll manage staff, handle guest inquiries, and maintain our luxury standards. Enjoy competitive pay, comprehensive benefits, and growth opportunities in Colorado Springs' premier hospitality destination.
Responsibilities
- Oversee 24/7 hotel operations during assigned shifts
- Train and mentor 10-15 staff members on service standards
- Resolve guest complaints with professionalism and urgency
- Coordinate housekeeping, security, and front desk activities
- Conduct daily inspections of guest rooms and common areas
- Implement emergency protocols for safety incidents
- Prepare shift reports and operational summaries
- Collaborate with department heads for seamless transitions
Qualifications
- 3+ years hotel shift management experience
- Current Colorado hospitality certification
- Advanced conflict resolution skills
- Proficient in hotel management software (Opera, etc.)
- Flexible availability including nights/weekends/holidays
- Strong leadership and team development abilities
- Valid Colorado driver's license
- Basic first aid/CPR certification