Job Description
Join our award-winning luxury hotel in the heart of Virginia Beach's vibrant oceanfront district! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our stunning coastal setting. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's premier travel destinations.
Responsibilities
- Deliver exceptional guest service with personalized attention and proactive problem-solving
- Manage daily operations in assigned department (front desk, housekeeping, food & beverage, or events)
- Train and mentor new team members on service standards and operational procedures
- Resolve guest inquiries and complaints efficiently while maintaining brand reputation
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Adhere to all safety, sanitation, and regulatory compliance standards
Qualifications
- Minimum 2 years of hospitality experience in luxury/resort environment
- Proven track record of outstanding guest satisfaction metrics
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Certification in hospitality management or relevant field preferred
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Valid Virginia Food Handler's certification for F&B roles