Job Description
Join our award-winning team at Grand Hospitality Group in vibrant Fort Worth! We're urgently seeking passionate hotel professionals to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in one of Texas' most dynamic cities.
Our luxury downtown hotel combines modern elegance with Texas charm. As a key member of our staff, you'll contribute to creating memorable stays for business and leisure travelers. We offer a supportive work environment with advancement opportunities for dedicated team players.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out experiences
- Manage reservations and optimize room occupancy efficiently
- Resolve guest inquiries and concerns with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
- Assist with event coordination and VIP guest handling
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera)
- Ability to work flexible schedules including nights/weekends
- Valid Texas driver's license (if driving required)
- Basic math and cash handling abilities
- Customer service certification a plus
- Must pass background check and drug screening