Job Description
Immediate Opening for Dynamic Front Desk Agents! Join our award-winning Columbus hospitality team and be the first face of our luxury experience. We're seeking passionate professionals to deliver exceptional guest service while managing check-in/check-out processes, coordinating with housekeeping, and resolving inquiries with finesse. If you thrive in fast-paced environments and take pride in creating memorable moments, apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel software systems
- Handle reservation modifications, cancellations, and room assignments
- Address guest inquiries and resolve complaints with empathy and efficiency
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for special requests
- Assist with concierge services and local recommendations
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year experience in customer service or hospitality
- Proficiency in hotel management systems (e.g., Opera, RoomMaster)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Columbus attractions and transportation