Job Description
Join our award-winning luxury hotel in the heart of downtown Austin! We're seeking a Weekend Front Desk Agent to deliver exceptional guest experiences during peak travel periods. You'll be the first point of contact for our international and domestic guests, embodying Austin's vibrant hospitality culture while enjoying competitive pay and flexible scheduling. Perfect for students, artists, or professionals seeking weekend work in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and address guest inquiries in real-time
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with empathy and professionalism
- Upsell hotel amenities and local Austin attractions
- Maintain a clean and organized front desk environment
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexibility to work weekends (Fri-Sun) and holidays
- Basic knowledge of hotel management systems (e.g., Opera)
- Strong attention to detail and multitasking abilities
- Valid Texas Driver's License (if valet parking required)