Job Description
Join the vibrant hospitality scene at Memphis Grand Hotel! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during peak weekend operations. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless service in our downtown Memphis landmark. Enjoy competitive pay, flexible scheduling, and a team-focused environment where your smile makes a difference.
Responsibilities
- Efficiently manage guest check-ins/check-outs with accuracy and warmth
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for guest needs
- Execute upselling techniques for room upgrades and amenities
- Maintain security protocols and key control systems
- Prepare daily reports and manage cash handling procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Ability to multitask in fast-paced weekend environments
- Strong attention to detail and problem-solving abilities
- Flexible availability including weekends and holidays
- Basic math and cash handling proficiency