Job Description
Join the vibrant hospitality scene of downtown Minneapolis! The Grand Minneapolis Hotel is seeking energetic Weekend Front Desk Agents to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of the city.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with valet services and luggage handling as needed
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun/Sat-Sun)
- Proficiency with reservation systems (e.g., Opera, PMS)
- Valid driver's license for valet duties (if applicable)
- Basic math and cash handling abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods