Job Description
Join our vibrant team at the Grand Orleans Hotel, where Southern hospitality meets luxury! We're seeking a Weekend Front Desk Agent to deliver exceptional guest experiences during our busiest periods. This role is perfect for energetic professionals who thrive in fast-paced environments and want to immerse themselves in New Orleans' rich culture while building a hospitality career. Enjoy competitive pay, complimentary meals, and exclusive hotel discounts!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room status using PMS software
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with Opera or PMS systems
- Flexible availability for weekends and holidays
- Basic knowledge of New Orleans attractions
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required