Job Description
Join our award-winning team at the Omaha Grand Hotel, where luxury meets Midwestern hospitality! We're seeking a Weekend Front Desk Agent to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for energetic individuals who thrive in fast-paced environments and value work-life balance with weekday availability. Enjoy competitive pay, complimentary hotel stays, and a supportive team culture in downtown Omaha's premier destination.
Responsibilities
- Efficiently manage check-in/check-out processes using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and maintenance departments
- Upsell hotel amenities and dining packages
- Maintain cleanliness and organization of the front desk area
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends, holidays, and flexible shifts
- Basic math and cash handling accuracy
- Positive attitude under pressure
- Valid Nebraska driver's license
- High school diploma or equivalent