Job Description
Join the vibrant hospitality scene at Louisville's premier boutique hotel! We're seeking a charismatic Weekend Front Desk Agent to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for hospitality professionals who thrive in dynamic environments and excel at creating memorable first impressions.
As the face of our luxury property, you'll manage guest check-ins/out, handle reservations with precision, and resolve inquiries with professionalism. Enjoy competitive compensation, complimentary parking, and a supportive team culture that values your growth. Weekend availability is essential – this role covers Friday evenings through Sunday mornings.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Handle emergency situations calmly and according to protocol
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Prepare end-of-day shift reports and revenue summaries
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Weekend availability (Friday-Sunday required)
- Valid KY driver's license (for vaifl duties)
- Basic knowledge of Louisville attractions and transportation