Job Description
Join the vibrant heart of New Orleans hospitality as a Weekend Front Desk Agent at our luxury downtown hotel. You'll be the first point of contact for guests exploring the city's rich culture, creating memorable experiences with your warmth and professionalism. This role offers competitive compensation and the opportunity to work in one of America's most iconic destinations.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and accuracy
- Manage reservations, room assignments, and key distribution systems
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute safety and emergency procedures as needed
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Valid Louisiana hospitality certification preferred
- Knowledge of New Orleans attractions and transportation
- Basic math and cash handling abilities
- Professional appearance and positive demeanor