Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, where exceptional service meets vibrant San Antonio culture. We're seeking a Weekend Front Desk Agent to create unforgettable guest experiences during our busiest periods. This role offers competitive pay, flexible scheduling, and opportunities for career growth in a luxury downtown setting.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating with housekeeping and security teams. Perfect for students or professionals seeking weekend work with weekday availability.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation modifications and payment processing
- Resolve guest inquiries and service requests promptly
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate shift logs and incident reports
- Ensure lobby area remains pristine and welcoming
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic knowledge of San Antonio attractions and transportation
- High school diploma or equivalent required
- Flexible availability (Fri/Sat/Sun shifts)
- Valid Texas driver's license preferred