Job Description
Join our award-winning team at Harborview Resorts & Spa, where luxury meets coastal charm! We're seeking a dynamic Weekend Front Desk Agent to create unforgettable guest experiences during peak weekend periods. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, complimentary resort perks, and a vibrant work environment in Jacksonville's premier hospitality destination.
Responsibilities
- Manage seamless guest check-ins/check-outs using our property management system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market resort amenities and dining options to enhance guest experiences
- Follow safety protocols and emergency procedures
Qualifications
- Previous hotel or customer service experience (6+ months preferred)
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Basic knowledge of Jacksonville attractions and local area
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Flexibility to work varying shifts including early mornings