Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Weekend Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Oklahoma City. As a key ambassador of our brand, you'll create memorable stays for both business and leisure travelers while advancing your career in luxury hospitality.
Responsibilities
- Efficiently check-in/out guests using property management systems
- Manage room assignments and inventory with precision
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Uphold strict safety and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends and holidays
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- Valid Oklahoma driver's license preferred