Job Description
Join our award-winning downtown Seattle hotel for a dynamic Weekend Front Desk Agent role! As the first point of contact for our discerning guests, you'll deliver exceptional service while showcasing Seattle's vibrant energy. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in a luxury hospitality environment. Perfect for students, career-changers, or experienced hospitality professionals seeking weekend flexibility.
Responsibilities
- Provide exceptional check-in/check-out experiences for weekend guests
- Manage reservation systems and optimize room allocations
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium rooms and amenities
- Maintain strict confidentiality of guest information
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic math and cash handling accuracy
- Knowledge of Seattle attractions and transportation
- High school diploma or equivalent required
- Valid Washington State Food Handler's card preferred