Job Description
Join our award-winning team at Omaha Hospitality Group as a Weekend Front Desk Agent! This part-time role is perfect for energetic professionals who thrive in fast-paced environments and love creating exceptional guest experiences. Work exclusively on weekends (Saturdays & Sundays) while enjoying competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel portfolio.
We offer comprehensive training, employee discounts on hotel stays, and a supportive team culture. If you're passionate about hospitality and seeking a weekend-focused role with Omaha's premier hospitality provider, apply today!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and concierge support
- Manage reservations, billing inquiries, and payment processing using PMS systems
- Maintain accurate guest records and communicate with housekeeping/management teams
- Handle emergency situations calmly and follow established protocols
- Upsell hotel amenities and services to enhance guest satisfaction
- Ensure lobby area remains clean, organized, and welcoming
- Process mail/packages and assist with guest requests
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Ability to work independently and make sound decisions
- Flexible availability for weekend shifts (Saturdays & Sundays)
- Basic computer literacy and cash handling experience
- Positive attitude and commitment to exceptional service