Job Description
Join our award-winning team at Grand Plaza Hotel, Charlotte's premier luxury destination! We're seeking a charismatic Weekend Front Desk Agent to create unforgettable experiences for our discerning guests. This role offers competitive compensation, flexible scheduling, and opportunities for career growth within our global hospitality brand. Enjoy weekend shifts with weekday availability for training and development.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as hotel ambassador providing local recommendations and assistance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving abilities
- Ability to work flexible weekends and holidays
- Basic knowledge of hotel operations and safety protocols
- Valid driver's license and reliable transportation