Job Description
Welcome to The Grand Chicago Hotel, where luxury meets impeccable service. We are currently seeking a dedicated and charismatic Weekend Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and love connecting with people, we want to meet you. You will be the face of our hotel, ensuring our guests have a memorable stay from the moment they arrive.
We offer a competitive salary, comprehensive benefits, and a vibrant work culture. Join us and be part of an award-winning team!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Manage check-in and check-out processes efficiently using Property Management Systems (PMS).
- Handle guest inquiries, complaints, and requests with the highest level of professionalism.
- Maintain a clean, organized, and welcoming reception area at all times.
- Process payments and verify billing information accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is a plus.
- Strong verbal communication and interpersonal skills.
- Must be available to work weekends (Saturday and Sunday).
- Ability to stand for extended periods and lift moderate weights.
- Proficiency in Microsoft Office and PMS software is preferred.