Job Description
Welcome to the premier hospitality experience in Cleveland! We are currently seeking a dynamic Weekend Front Desk Agent to represent our brand with elegance and efficiency. If you thrive in a fast-paced environment and have a knack for making guests feel at home, we want to meet you.
As a Weekend Agent, you will be the first point of contact for our guests, ensuring a seamless arrival and departure experience. Enjoy the flexibility of weekend shifts while working in a luxury setting.
Responsibilities
- Execute smooth check-in and check-out processes for guests, ensuring high satisfaction.
- Manage high-volume phone lines and in-person inquiries with professionalism and courtesy.
- Maintain the cleanliness and aesthetic appeal of the front desk area and lobby.
- Process payments and handle guest requests, including room service and maintenance issues.
- Assist with special events and concierge services during busy weekend periods.
- Resolve guest complaints and feedback immediately to maintain our stellar reputation.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Excellent verbal communication and interpersonal skills.
- Proficiency with property management systems (PMS) is a plus.
- Ability to stand for extended periods and lift up to 25 lbs.