Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets hospitality excellence. We're seeking a dynamic Weekend Front Desk Agent to create unforgettable guest experiences during our busiest periods. This role is perfect for energetic professionals who thrive in fast-paced environments and appreciate the vibrant energy of Los Angeles. Enjoy competitive pay, complimentary hotel stays, and opportunities for career advancement within our global hospitality brand.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet departments seamlessly
- Process payments and maintain accurate financial records
- Utilize Opera property management system efficiently
- Act as hotel ambassador, providing local recommendations and assistance
Qualifications
- 1+ years of front desk or guest services experience in luxury hospitality
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Fluency in English; Spanish proficiency highly valued
- Flexible weekend availability (Fri-Sun evenings required)
- Valid California driver's license with clean record
- Professional appearance and polished demeanor