Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking a charismatic Weekend Front Desk Agent to deliver exceptional guest experiences during high-demand Saturday and Sunday shifts. Enjoy competitive pay, premium benefits, and the opportunity to work in one of LA's most iconic properties. Perfect candidates thrive in fast-paced environments and take pride in creating memorable stays for our international clientele.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
- Assist with valet parking and concierge services as needed
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work independently during peak weekend hours
- Valid California driver's license (for valet duties)
- Fluency in English; Spanish or Mandarin preferred
- Flexible availability including weekends and holidays