Job Description
Join the Elite Team at The Grand Athenaeum
We are seeking a charismatic and detail-oriented Weekend Front Desk Agent to join our prestigious hospitality team in the heart of Atlanta. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you. This role offers a competitive hourly rate and the opportunity to work in one of the city's most luxurious settings.
As a key member of our Front Office team, you will be the face of The Grand Athenaeom, ensuring our guests feel welcomed, valued, and attended to with the highest standard of service from check-in to check-out.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, handling check-in and check-out procedures efficiently using our Property Management System (PMS).
- Communication: Manage incoming calls and correspondence professionally, providing accurate information about hotel amenities, local attractions, and dining options.
- Issue Resolution: Proactively address guest inquiries and resolve any challenges or complaints with grace and efficiency to ensure 100% guest satisfaction.
- Concierge Support: Assist with valet coordination, bell services, and general concierge requests to enhance the guest stay.
- Lobby Management: Maintain a pristine and organized front desk area and lobby, ensuring the hotel’s aesthetic standards are upheld at all times.
- Administrative: Accurately process guest folios, process payments, and prepare daily reports for the management team.
Qualifications
- Experience: Minimum 1 year of experience in a luxury hotel front desk or guest services role.
- Availability: Must be available to work weekends (Saturday and Sunday) and rotating holidays.
- Skills: Proficiency in Opera (or similar PMS) and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a polished, professional demeanor.
- Professionalism: A high standard of personal grooming and appearance aligned with luxury hospitality standards.
- Adaptability: Ability to multitask effectively in a high-volume environment while maintaining a friendly attitude.