Job Description
Are you the welcoming face that guests remember? We are seeking a dedicated Weekend Front Desk Agent to join our high-energy team at the Grand Ocean Hotel in the heart of Miami. If you thrive in a fast-paced environment and love providing exceptional hospitality, we want to meet you.
As a Weekend Agent, you will be the first point of contact for our guests, ensuring their stay is seamless from the moment they arrive. This role offers a fantastic opportunity for those seeking shift work flexibility while working in one of the most vibrant cities in the United States.
Why Join Us?
- Competitive hourly pay.
- Flexible weekend schedules (Saturday & Sunday).
- Discounts on dining and amenities.
- A supportive and professional work environment.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Check-in/Check-out: Efficiently process reservations, registrations, and payments using our Property Management System (PMS).
- Concierge Services: Provide local recommendations and assist with transportation arrangements.
- Communication: Answer incoming calls and respond to emails promptly, maintaining a professional and courteous tone.
- Operations: Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Security: Monitor the lobby area and ensure the safety and security of all guests and staff.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required; training provided.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Communication: Excellent verbal and written communication skills in English.
- Appearance: Professional appearance and demeanor with a focus on customer service.
- Technical Skills: Proficiency with computers and standard office software.
- Education: High school diploma or GED equivalent.