Job Description
Join our award-winning team at the heart of New Orleans' vibrant hospitality scene! As a Weekend Front Desk Agent, you'll be the first point of contact for our international guests, delivering legendary Southern hospitality while showcasing the city's unique culture. This part-time weekend position offers competitive pay, flexible scheduling, and opportunities for career growth in one of America's most dynamic travel destinations.
Our luxury boutique hotel is seeking charismatic professionals who thrive in fast-paced environments. You'll handle check-ins/out, manage reservations, resolve guest inquiries, and create unforgettable experiences. Perfect for hospitality students or professionals seeking weekend work with excellent earning potential through gratuities.
Responsibilities
- Manage seamless guest check-in/out processes using hotel management systems
- Handle reservation modifications and room assignments efficiently
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local concierge recommending New Orleans attractions and events
- Maintain security protocols and key control procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Louisiana hospitality certification preferred
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of French or Spanish is a plus
- Positive attitude and passion for New Orleans culture