Job Description
Are you a charismatic and detail-oriented professional looking for Immediate Hire opportunities in the heart of the nation's capital? The Capital View Hotel Group is seeking a dedicated Front Desk Agent to join our dynamic team of hospitality professionals.
We pride ourselves on delivering world-class service and are looking for individuals who are ready to make an impact immediately. We offer competitive pay, flexible shift work schedules, and a vibrant work environment. If you thrive in a fast-paced setting and enjoy providing exceptional guest experiences, we want to meet you.
Why Join Our Team?
- Immediate Start: We are hiring now and looking to fill roles within the week.
- Shift Work: Flexible scheduling options including day, evening, and weekend shifts.
- Competitive Compensation: $18.50 - $26.00 per hour based on experience.
Responsibilities
- Provide warm and professional greetings to guests upon arrival and departure, ensuring a seamless check-in and check-out process.
- Manage the multi-line phone system, answer inquiries promptly, and route calls to the appropriate departments.
- Handle cash, credit card transactions, and manage the front desk cash drawer with strict accuracy.
- Utilize hotel Property Management Systems (PMS) to manage reservations, room assignments, and guest profiles.
- Assist guests with local recommendations, transportation, and dining reservations.
- Collaborate closely with housekeeping and maintenance teams to address guest requests and maintain room quality.
- Resolve guest complaints or concerns with empathy, efficiency, and a commitment to guest satisfaction.
Qualifications
- High school diploma or GED required; hospitality degree or certification is a plus.
- Minimum of 1-2 years of experience in front desk operations or hospitality is preferred.
- Strong verbal communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, FrontDesk) is highly desirable.
- Ability to work various shifts, including weekends, holidays, and overnights as required.
- Must possess a professional appearance, a friendly demeanor, and a strong work ethic.