Job Description
Join our award-winning hotel team as a Weekend Front Desk Agent in Raleigh! We're seeking a passionate hospitality professional to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of North Carolina's most vibrant cities. Our commitment to excellence and guest satisfaction makes this the perfect role for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Handle guest inquiries and resolve complaints with professionalism
- Process reservations and manage room availability through our property management system
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute billing procedures and manage cash transactions securely
- Maintain detailed guest records and preferences for personalized service
- Assist with valet services and luggage handling as needed
Qualifications
- Previous front desk or customer service experience in hospitality preferred
- Proficiency with property management systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak weekend periods
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of local attractions and transportation options
- Valid driver's license for valet duties (if applicable)