Job Description
Join our award-winning team as a Weekend Front Desk Agent at our premium Raleigh property! This role is perfect for hospitality professionals seeking weekend flexibility while delivering exceptional guest experiences. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, growth opportunities, and a vibrant work environment in the heart of North Carolina's capital.
Why Apply? • Premium hotel setting • Weekend schedule flexibility • Comprehensive training • Career advancement paths • Employee discounts
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and exceed expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Weekend availability (Sat/Sun) mandatory
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Raleigh area attractions
- Valid North Carolina driver's license preferred