Job Description
Welcome to The St. Anthony Hotel, a historic landmark in the heart of San Antonio. We are currently seeking a dedicated and charismatic Weekend Front Desk Agent to join our exceptional team.
As the face of our hotel, you will be responsible for providing world-class service to our guests during the busy weekend period. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to meet you.
Why Join Us?
- Competitive hourly pay of $17.00 - $22.00.
- Discounted dining and room rates.
- Health, dental, and vision insurance options.
- Flexible scheduling to maintain work-life balance.
We are an equal opportunity employer committed to diversity and inclusion.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information is collected and records are updated accurately.
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure 5-star satisfaction.
- Manage the front desk operations, including answering phone calls, managing email correspondence, and handling wake-up calls.
- Process payments accurately and reconcile daily cash and credit transactions.
- Maintain a clean and organized front desk area and lobby environment.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, hotel front desk, or customer service preferred.
- Strong computer literacy, including proficiency in Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work weekends (Friday, Saturday, Sunday) and holidays as required.
- Professional appearance and a friendly, outgoing personality.