Job Description
Welcome to Capitol City Hospitality Group, where we pride ourselves on delivering world-class service in the heart of Sacramento. We are currently seeking a highly motivated and professional Front Desk Agent to join our team for our weekend shifts. If you are looking for a dynamic role that offers flexible scheduling and a chance to shine, we want to hear from you.
As a Weekend Shift Agent, you will be the face of our brand, ensuring our guests have a memorable experience from the moment they arrive. We value teamwork, integrity, and a passion for hospitality. Join us and grow your career in one of California's most vibrant cities.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, verifying identity and payment methods.
- Handle incoming phone calls and emails, answering inquiries regarding services, local attractions, and hotel policies.
- Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Assist with concierge requests, including restaurant reservations and transportation arrangements.
- Resolve guest complaints or concerns promptly and professionally to maintain high satisfaction scores.
- Perform light administrative duties, such as data entry and filing, as required.
Qualifications
- High school diploma or GED required; some college coursework in hospitality or business is a plus.
- Previous experience in a front desk, reception, or customer service role preferred.
- Must be available to work weekends (Saturday and Sunday) and holidays as needed.
- Strong computer proficiency with Microsoft Office Suite and property management systems.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to stand and walk for extended periods and lift up to 25 lbs.