Job Description
Welcome to the heart of Arizona! Grandview Mesa Resort & Spa is looking for a dynamic and welcoming Guest Services Associate to join our exceptional weekend team. If you thrive in a fast-paced environment and love creating memorable experiences for travelers, this is the perfect opportunity for you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. We offer a competitive hourly rate, flexible scheduling, and a team-oriented culture that values hard work and hospitality.
Why Choose Us?
- Flexible Scheduling: Perfect for students or those seeking work-life balance.
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- Employee Discounts: Enjoy free or discounted stays at our properties.
- Professional Growth: Opportunities for career advancement within the hospitality industry.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation is completed accurately.
- Answer incoming phone calls and emails promptly, addressing inquiries regarding reservations, amenities, and local attractions.
- Manage guest complaints and special requests with patience, empathy, and a focus on resolution.
- Monitor the front desk area to ensure a welcoming and organized atmosphere at all times.
- Assist in coordinating housekeeping services and maintenance requests for guest rooms.
- Process payments accurately using the hotel property management system (PMS).
- Ensure compliance with all hotel safety and security protocols.
Qualifications
- Previous experience in hospitality, guest services, or front desk operations is preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Strong communication skills, both verbal and written, with a friendly and professional demeanor.
- Proficiency in basic computer applications and reservation software.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).
- A high school diploma or GED equivalent is required.