Job Description
Join Nashville's premier luxury hotel and become part of our dynamic weekend team! The Grand Ole Opry Hotel is seeking passionate hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to work in Music City's vibrant hospitality scene. Perfect for students, gig workers, or career professionals seeking weekend-focused opportunities. Apply today and start your rewarding hospitality journey!
Responsibilities
- Provide exceptional guest service at check-in, check-out, and throughout the guest stay
- Manage reservations, room assignments, and VIP guest requests with precision
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Handle cash transactions, billing inquiries, and payment processing
- Resolve guest concerns promptly and maintain service excellence standards
- Operate hotel management systems (PMS) and communication tools
- Assist with event support, luggage handling, and concierge services
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and flexible hours (Fri-Sun)
- Basic proficiency with hotel management software
- Problem-solving abilities and attention to detail
- Valid Tennessee hospitality or alcohol service certification
- Ability to stand/walk for extended periods and lift 25 lbs
- Positive attitude and commitment to teamwork