Job Description
Join Baltimore's premier waterfront destination as a Weekend Hospitality Associate! Grand Harbor Hotel is seeking passionate individuals to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a dynamic team environment while serving our diverse clientele. Perfect for students, career changers, or hospitality professionals seeking weekend work. Apply today and become part of Baltimore's vibrant hospitality scene!
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments efficiently using hotel management systems
- Address guest concerns promptly and ensure satisfaction through personalized service
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments accurately and maintain financial transaction records
- Uphold brand standards through meticulous attention to detail and cleanliness
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and holidays reliably
- Basic proficiency with hotel management software
- Problem-solving abilities and calm demeanor under pressure
- High school diploma or equivalent required
- Flexible availability including early mornings and late nights