Job Description
Join Kansas City's premier hospitality destination as a Weekend Hospitality Champion! We're seeking passionate individuals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and a dynamic team environment at our downtown landmark hotel. Perfect for students, parents, or career changers seeking weekend opportunities in the heart of the city.
Responsibilities
- Deliver personalized guest service at front desk, check-ins/check-outs, and concierge duties
- Handle guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer accurately
- Execute safety protocols and emergency procedures
- Upsell hotel amenities and local attractions
- Maintain pristine lobby and common areas
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Basic computer proficiency and POS system knowledge
- Valid Missouri hospitality/food handler certification
- Physical stamina for standing/walking 8-hour shifts
- Positive attitude and problem-solving mindset