Job Description
Join our award-winning team at Grand Oaks Resort, where exceptional service meets Southern charm! We're seeking dynamic Weekend Hospitality Specialists to create memorable experiences for our guests. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Raleigh's premier luxury hotel. Perfect candidates thrive in fast-paced settings and take pride in delivering 5-star service. Apply today and start your rewarding hospitality career!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and VIP guest requests
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute hotel safety protocols and emergency procedures
- Upsell premium services and amenities to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Proficient in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Availability to work flexible weekends (Fri-Sun) and holidays
- Valid NC Food Handler certification (or willingness to obtain)
- Ability to stand/walk 8+ hours and lift 25 lbs
- Attention to detail with strong organizational abilities
- Positive attitude and passion for hospitality excellence