Job Description
Join our award-winning luxury hotel in downtown San Jose as a Weekend Hotel Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of Silicon Valley. Perfect candidates will thrive in fast-paced settings and take pride in creating memorable stays for our international clientele.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management software
- Exceptional communication and multitasking abilities
- Flexible availability including weekends and holidays
- Valid California driver's license for valet duties
- Basic knowledge of San Jose attractions and transportation