Job Description
Join our award-winning team at Grand Charlotte Hotel, where luxury meets Southern hospitality! We're seeking energetic Weekend Hotel Associates to deliver exceptional guest experiences during peak weekend hours. As a cornerstone of our front operations, you'll create memorable stays for business and leisure travelers while working in our stunning downtown location. Enjoy competitive pay, flexible scheduling, and growth opportunities within a nationally recognized hospitality brand.
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and during all guest interactions
- Manage reservations, room assignments, and payment processing efficiently
- Resolve guest inquiries and concerns with professionalism and empathy
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate records and reports using hotel management systems
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Proficiency with property management systems
- Valid North Carolina driver's license (if driving required)
- Ability to stand for extended periods and lift up to 25 lbs