Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking charismatic Weekend Front Desk Agents to create unforgettable guest experiences during peak Saturday/Sunday shifts. Enjoy competitive pay, complimentary hotel stays, and a vibrant team atmosphere in the heart of the Crossroads Arts District.
Perfect for hospitality professionals seeking weekend-focused roles with growth opportunities. Our 4-diamond property offers state-of-the-art amenities and a commitment to excellence that has earned us TripAdvisor's Certificate of Excellence for 5 consecutive years.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy rates for weekend stays
- Handle guest inquiries and resolve service issues with solutions-oriented approach
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize Opera property management system efficiently
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera property management software
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Valid Missouri hospitality certification preferred
- Flexible availability for Saturday/Sunday shifts
- Basic math and cash handling abilities
- Positive attitude and team-player mentality