Job Description
Join the vibrant hospitality scene of New Orleans as a Weekend Front Desk Agent at The Grand Orleans Hotel. We're seeking energetic professionals to deliver exceptional guest experiences during peak weekend hours in the heart of the French Quarter. This role offers competitive pay, flexible scheduling, and the opportunity to work in one of America's most iconic cities.
Our ideal candidate thrives in fast-paced environments, possesses excellent communication skills, and takes pride in creating memorable stays for international and domestic guests. Enjoy complimentary hotel discounts and exposure to New Orleans' rich culture while advancing your hospitality career.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and handle cash/credit transactions
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain accurate guest records and confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Valid Louisiana hospitality or alcohol certification
- Multilingual abilities (Spanish/French preferred)
- Basic cash handling and accounting knowledge
- Flexible availability including overnight shifts