Job Description
Are you a dedicated hospitality professional looking for a rewarding career that fits your lifestyle? The Grand Milwaukee Hotel & Suites is seeking a dynamic Weekend Front Desk Agent to join our elite team. We pride ourselves on delivering exceptional guest experiences in the heart of downtown Milwaukee.
In this role, you will be the face of our property, ensuring our guests receive a warm welcome and seamless check-in experience. We offer a competitive hourly rate, flexible scheduling, and the opportunity to work in a modern, upscale environment. If you have a passion for service and enjoy the energy of the weekend rush, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, personalized greeting to all guests upon arrival and departure, ensuring a memorable first and last impression.
- Check-In/Out: Efficiently manage the check-in and check-out processes, verifying identification and processing payments accurately.
- Guest Relations: Address guest inquiries, requests, and complaints promptly and professionally, escalating complex issues to management when necessary.
- Operations Support: Answer multi-line phone systems, manage email correspondence, and assist with concierge services and local recommendations.
- Housekeeping Coordination: Communicate room status updates and special requests to the housekeeping department to ensure rooms are ready for arrival.
- Security & Safety: Monitor access logs, secure the front desk during closing procedures, and adhere to all hotel safety and security protocols.
- Team Collaboration: Work closely with the night audit team and housekeeping staff to maintain high standards of operations.
Qualifications
- Experience: Minimum of 1 year of front desk or guest services experience in the hospitality industry.
- Availability: Must be available to work Fridays, Saturdays, and Sundays (Weekend Shifts).
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technology: Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
- Appearance: Professional appearance and grooming standards that reflect the upscale nature of the hotel.
- Language: Bilingual (Spanish/English) is a plus but not required.
- Problem Solving: Ability to think on your feet and resolve guest issues with a solution-oriented mindset.