Job Description
Are you a dedicated hospitality professional looking for weekend freedom?
We are seeking a dynamic Weekend Hotel Front Desk Associate to join the award-winning team at The Grandview Hotel Cleveland. Experience the best of Cleveland while enjoying the flexibility of a weekend schedule.
As a Weekend Shift Lead, you will be the first point of contact for our guests, ensuring a seamless and memorable stay. We offer a vibrant work environment, competitive compensation, and opportunities for growth within our luxury property.
Responsibilities
- Check guests in and out efficiently, ensuring all billing and registration information is accurate.
- Manage high-volume phone lines and email inquiries with professionalism and courtesy.
- Resolve guest complaints and issues in a calm, efficient, and service-oriented manner.
- Maintain the cleanliness and order of the front desk area, lobby, and public spaces.
- Assist with late check-outs and wake-up calls as needed.
- Process payments and handle cash reconciliation for the shift.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Strong interpersonal and communication skills.
- Proficiency with property management systems (PMS) is a plus.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).