Job Description
Join our award-winning luxury hotel in the heart of Seattle! We're seeking a dynamic Weekend Guest Services Agent to deliver exceptional experiences to our discerning guests. This role offers competitive pay, premium benefits, and the opportunity to work in one of America's most vibrant cities. Perfect for hospitality professionals seeking weekend flexibility without sacrificing career growth.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservation inquiries and optimize room assignments
- Resolve guest concerns promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium room features
- Collaborate with valet and security teams for guest safety
Qualifications
- Minimum 1 year luxury hotel front desk experience
- Proven ability to manage high-volume weekend operations
- Exceptional conflict resolution and communication skills
- Advanced knowledge of Opera/PMS systems
- Valid Washington State Food Handler's Card
- Ability to work independently during off-peak hours
- Professional appearance and polished demeanor
- Flexible availability for Friday-Sunday shifts