Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel & Suites! We're seeking a dynamic Weekend Operations Manager to oversee all hotel operations during peak weekend shifts. This high-impact role ensures seamless guest experiences while maintaining operational excellence in our 4-star downtown Wichita property. If you thrive in fast-paced environments and possess exceptional leadership skills, this is your opportunity to shine in Wichita's vibrant hospitality scene.
Responsibilities
- Supervise 15+ staff across front desk, housekeeping, and maintenance departments
- Manage guest check-in/check-out processes with 5-minute service guarantee
- Resolve escalated guest complaints with 24-hour resolution protocol
- Coordinate weekend event setups for corporate and social gatherings
- Conduct daily safety audits and ensure compliance with OSHA standards
- Optimize staffing schedules using ProShift scheduling software
- Monitor revenue management metrics for weekend occupancy
Qualifications
- 3+ years hotel management experience with weekend shift focus
- Proficiency in Opera PMS and Microsoft Office Suite
- ServSafe certification required
- Strong conflict resolution and multitasking abilities
- Valid Kansas Food Handler's Permit
- Spanish language proficiency preferred
- Ability to work flexible weekends including holidays
- Experience with revenue management systems (e.g., IDeaS)