Job Description
Join our award-winning Virginia Beach oceanfront resort and become the heartbeat of our weekend operations! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, complimentary resort amenities, and a vibrant team atmosphere while working with international travelers and local vacationers. Perfect candidates thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Manage guest check-ins/checkouts with precision and warm hospitality
- Handle reservation modifications and VIP guest requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Execute weekend event setups and special requests
- Uphold brand standards across all guest touchpoints
Qualifications
- 1+ years hotel front desk or guest services experience
- Weekend availability (Fri/Sat/Sun shifts)
- Proficiency in property management systems (Opera/Micros)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Virginia hospitality certification preferred
- Basic foreign language skills a plus
- Positive attitude and team-first mindset