Job Description
Are you an experienced hospitality professional looking for a rewarding role with flexible weekend hours? The Sterling Group Hotels is seeking a dedicated Weekend Shift Manager to join our dynamic team in the heart of Charlotte, North Carolina.
We pride ourselves on delivering exceptional guest experiences, and our weekend operations require a leader who can maintain our high standards. This is a fantastic opportunity for someone who thrives in a fast-paced environment and wants to make a significant impact on our guests' stays.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Health, dental, and vision insurance available.
- Work-Life Balance: Focus on your personal life with excellent weekend coverage.
- Professional Growth: Clear pathways for career advancement within our growing portfolio.
If you are ready to lead a team and create unforgettable memories for travelers, we want to hear from you.
Responsibilities
- Oversee daily front desk operations during weekend shifts, ensuring efficiency and accuracy.
- Greet and check-in guests with a warm, professional demeanor while resolving any immediate concerns.
- Manage cash handling, including deposits, petty cash, and nightly settlements.
- Train, coach, and supervise front desk staff and housekeeping on weekend schedules.
- Enforce all hotel policies, safety protocols, and security procedures.
- Handle complex guest complaints or special requests with empathy and problem-solving skills.
- Conduct nightly inspections of the lobby, public areas, and assigned rooms.
Qualifications
- High school diploma or GED required; hospitality management certification is a plus.
- Minimum of 2 years of experience in hotel operations, front desk, or customer service.
- Previous supervisory or shift lead experience is highly preferred.
- Must be available to work weekends, Fridays, and Saturdays.
- Strong verbal communication and interpersonal skills.
- Proficient in hotel property management systems (PMS) and Microsoft Office Suite.
- Ability to stand for long periods and lift moderate weights (up to 25 lbs).