Job Description
Join our award-winning downtown Minneapolis hotel for a dynamic weekend shift role! As a Weekend Shift Supervisor, you'll lead our front desk operations during peak periods, ensuring exceptional guest experiences while maintaining operational excellence. This position offers competitive compensation, flexible scheduling, and opportunities for career growth in the heart of Minnesota's hospitality scene.
Responsibilities
- Oversee front desk operations during weekend shifts (Friday-Sunday)
- Train and mentor part-time staff on guest service protocols
- Resolve escalated guest inquiries with professionalism
- Manage check-in/check-out processes efficiently
- Coordinate housekeeping and maintenance requests
- Monitor room inventory and pricing strategies
- Prepare shift reports and handover documentation
- Uphold brand standards and safety compliance
Qualifications
- 2+ years hotel front desk or supervisory experience
- Strong problem-solving and conflict resolution skills
- Flexibility to work weekends and holidays
- Basic knowledge of hotel management systems (e.g., Opera)
- Excellent communication and leadership abilities
- Ability to multitask in high-pressure environments
- Valid Minnesota hospitality/serving permit
- High school diploma or equivalent required