Job Description
Join the vibrant team at Baltimore Grand Hotel and become part of our award-winning hospitality experience! We're seeking passionate Weekend Hotel Staff to deliver exceptional guest experiences during peak weekends. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in Baltimore's premier waterfront location. No two days are the same in this high-energy role where your smile and dedication directly create memorable stays for our diverse international clientele.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage room status updates and coordinate with housekeeping for seamless operations
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate cash drawer procedures
- Assist with valet services and luggage handling during peak weekend hours
- Collaborate with F&B and event teams for guest requests and special arrangements
Qualifications
- Previous hotel or hospitality experience preferred
- Strong customer service orientation with problem-solving skills
- Ability to work weekends and flexible hours including evenings
- Proficiency in hotel management software (e.g., Opera, PMS)
- Valid Maryland driver's license for valet duties
- Basic knowledge of Baltimore attractions and transportation
- Ability to multitask in fast-paced environments