Job Description
Join our award-winning team at Harborview Hotel Group, where exceptional hospitality meets coastal charm! We're seeking passionate Weekend Hotel Staff to deliver unforgettable experiences for our guests in the heart of Baltimore. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Maryland's premier hospitality destination. Perfect for students, career changers, or those seeking weekend-only opportunities. Apply today to start your journey in luxury hospitality!
Responsibilities
- Deliver exceptional guest service through check-in/check-out, concierge support, and personalized assistance
- Manage front desk operations including reservations, billing inquiries, and room status updates
- Coordinate with housekeeping and maintenance teams to ensure seamless guest experiences
- Handle guest complaints with professionalism and escalate issues when necessary
- Maintain accurate records of guest interactions and transactions
- Uphold strict cleanliness and safety standards throughout guest areas
- Collaborate with cross-functional teams during peak weekend operations
Qualifications
- Previous hotel or customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced weekend environment
- Basic computer proficiency and reservation system knowledge
- Flexibility to work weekends (Friday-Sunday) and holidays
- High school diploma or equivalent required
- Valid Maryland driver's license (if valet duties assigned)
- Ability to stand for extended periods and lift up to 25 pounds