Job Description
Join the Austin Luxury Hospitality Group as we expand our team! We are currently seeking dynamic and detail-oriented individuals to fill Weekend Shift positions in our premier hotel located in the heart of downtown Austin.
Our team is the face of our brand, and we are looking for candidates who are passionate about guest satisfaction and possess a service-oriented mindset. This is an excellent opportunity for those seeking flexible weekend work with a competitive hourly rate and the potential for substantial tips.
Responsibilities
- Provide exceptional, personalized customer service to all guests arriving and departing on weekends.
- Manage the front desk operations, including check-ins, check-outs, and key card distribution.
- Maintain a pristine lobby environment, ensuring common areas are clean and inviting.
- Answer and route phone calls professionally, addressing guest inquiries promptly.
- Assist with luggage handling, concierge requests, and local area information.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Adhere to all safety protocols and hotel policies during high-traffic periods.
Qualifications
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Previous hospitality or customer service experience is highly preferred.
- Strong verbal communication skills and a friendly, welcoming demeanor.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Basic computer proficiency and familiarity with POS systems is a plus.
- Must be reliable, punctual, and able to lift moderate loads (up to 25 lbs).