Job Description
Are you looking for a rewarding career in the hospitality industry with a focus on weekend shifts? Milwaukee Heritage Hotels is seeking a dedicated Weekend Shift Associate to join our dynamic team. We pride ourselves on providing exceptional guest experiences in the heart of Milwaukee.
As a Weekend Shift Associate, you will play a crucial role in ensuring our hotel runs smoothly during our peak weekend periods. We offer a competitive pay rate, flexible scheduling, and a supportive work environment that values your contribution.
Responsibilities
- Check-in and check-out guests efficiently, ensuring accuracy and a warm welcome.
- Manage front desk operations, including answering phones and handling inquiries.
- Assist with housekeeping coordination and property security during weekend hours.
- Resolve guest complaints and issues promptly to ensure high satisfaction scores.
- Maintain a clean and organized front desk area at all times.
- Process payments and reconcile daily financial transactions.
Qualifications
- High school diploma or GED required.
- Previous experience in hotel front desk, guest services, or customer service is preferred.
- Must be available to work weekends (Saturday and Sunday) and holidays as needed.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with hotel management software is a plus.